Help (Advanced)
Information for Advanced Users
GRANT A USER ACCESS TO THE MANAGER PORTAL
- Go to USERS.
- Click the user in question.
- Check USER’S SCOPE and EMAIL ADDRESS(ES). (You can verify the correct user scope based on the chart below.)
- Go to USERS.
- Click the user in question.
- Go to the ADVANCED subtab within the user.
- Click the button SEND WELCOME EMAIL.
- Have the user check their email inbox and follow the link to complete setup.
MOBILE APP
You can find the mobile app for your device at one of the two following locations:
Prerequisite: The user wanting to log into the mobile app must already have portal access.
- Host ID: UCNET
- Username: ext@domain (ext = Your extension – domain = Your domain in our system [not your own domain.com])
- Password: The password you set when you received your Welcome Email.
USER SCOPE OVERVIEW
User scopes can be changed by going to Users > Select the User > Change the User’s Scope. Below is a chart that shows which user levels have access to each function.
| Permission |
No Portal |
Simple User |
Basic User |
Call Center Agent |
Call Center Supervisor |
Site Manager |
Office Manager |
|---|---|---|---|---|---|---|---|
| Home | |||||||
| Call Center | |||||||
| Conferences | |||||||
| Answering Rules | |||||||
| Auto Attendants | |||||||
| Call Queues | |||||||
| Time Frames | |||||||
| Music on Hold | |||||||
| Inventory | |||||||
| Own Call History | |||||||
| Domain Call History |
STAR CODES
| Star Code | Action |
|---|---|
| *** | Dynamic Call Parking. Ringback not supported. |
| *35<Extension> | Answer a ringing call on the dialed extension. |
| *36 | Answer a ringing call from any phone in the domain. |
| *37 | Answer a ringing call from any phone in the department. |
| *40 | Activate Call Forwarding. |
| *41<Forwarding Number> | Set Forward Busy Destination. |
| *42<Forwarding Number> | Set Forward No Answer Destination. |
| *44 | Pick up an active call from another device on the same extension. |
| *46 | Hot Desking - Release ownership of device |
| *48<Destination> | Requires PIN from caller before connecting call. |
| *49<Destination> | Requires extension from caller before connecting call. |
| *50<Extension> | Auto Answer/Intercom |
| *55<Park Extension> | Retrieve a Parked Call |
| *67<Destination> | One Time Anonymous Calling to Destination |
| *69 | Call Return |
| *72<Forwarding Number> | Set Forwarding Destination |
| *73 | Deactivate Forward |
| *74 | Activate Night Mode (Own User) |
| *75 | Deactivate Night Mode (Own User) |
| *77 | Reject Anonymous Calls |
| *78 | Activate Do Not Disturb |
| *79 | Deactivate Do Not Disturb |
| *80 | Activate Call Recording on Active Call |
| *81 | Deactivate Call Recording on Active Call |
| *82 | Pause Call Recording on Active Call |
| *83 | Unpause Call Recording on Active Call |
| *87 | Deactivate Reject Anonymous Calls |
| *88 | Make Agent Available for All Queues |
| *88<Queue> | Make Agent Available for a Specific Queue |
| *89 | Make Agent Unavailable for All Queues |
| *89<Queue> | Make Agent Unavailable for a Specific Queue |
| *90 | Activate Forward Busy |
| *91 | Deactivate Forward Busy |
| *92 | Activate Forward No Answer |
| *93 | Deactivate Forward No Answer |
| *97<Extension> | Transfer to a 4-Digit Extension |
| *98<Extension> | Transfer to a 3-Digit Extension |
| *99 | Transfer to Self |
FEATURES
| Dial | Feature |
|---|---|
| 7<Extension> | Transfer a call directly to voicemail |
| 7[0-1][0-9] | Park or Pick up a call - No Ringback (Must be enabled) |
| 7[2-9][0-9] | Park or Pick up a call with ringback |
| 99<Extension Code> | Invoke Account Code Feature |
| 9900 | Unregistered Login to Voicemail - Prompts for extension and password |
| 9901 | Registered Login to Voicemail - Prompts for password only |
| 9902 | Hot Desking Sign in |
| 9999 | Hot Desk/Hoteling Deactivate |