Features
Key Phone System Features
We offer more than 80 robust features. Here’s a few.
Attendant Console
Route calls and check user availability from anywhere.
Auto Attendants
A digital receptionist that never calls off and allows you to route calls automatically.
Call Parking
Place calls on hold and pick them up from any device.
Call Recording
Set call recording by default or on demand.
Call Reporting
Filter by number, direction of call and disposition.
Easy Management
IT Departments love us. Why? Because our powerful management portal lets them get back to handling other tasks.
Hunt Groups
Set calls to ring any number of people, any way you want. Even cell phones.
Music on Hold
Let your customers hear music instead of silence. Upload your advertisement MP3s and more!
Voicemail to Email
Never miss a voicemail while you're away.
Web Portal
Manage users and call routing from anywhere.
The Complete Features List
Never Miss A Call
- Agent Login / Logout
- Auto Attendant
- Call Park
- Call Pickup (User or Department)
- Call ACD Queue
- Caller ID
- Caller ID Name (CNAM)
- Caller ID Prefix
- Call Transfer
- Call Waiting
- Dial by Name Directory
- Directory Assistance
- Linear Cascade Distribution
- Line Position Announcements
- Never Busy / Unlimited Inbound Calls
- Queue Call Back
- Ring Delay
- Ring Group / Hunt Group
- Seven Digit Dialing
- Simultaneous Ring
- Unlimited Calling to US or Canada
- US or Canadian Numbers
- Voicemail
Manage, Train, and Track Users
- Account Codes
- Agent Presence
- Anonymous Call Rejection
- Attendant Console / Presence Panel
- Busy Lamp Field
- Call Screening
- Call Recording (Always & On Demand)
- Departments
- Join Call / Barge In
- Monitor / Listen In
- Music On Hold
- Remote Phone Reboot
- Time Frames (Business Hours)
- Visual Button Builder
- Visual Directory Designer
- Voicemail Copying
- Voicemail Operator Breakout
- Voicemail Sorting
- Whisper / Coaching
Control Who Sees What
- Admin Portal
- API Access
- Call Logging
- Caller ID Blocking
- Contact Directory – Personal & Shared
- Dial Permissions
- Disaster Recovery Call Forwarding
- E-911 / Emergency Assistance
- Fraud Monitoring and Alerting
- User Portal
- User Recycling / Reset
Keep in Touch, Any Time or Place
- Browser-based Call Control
- Call Forwarding
- Chat
- Find Me / Follow Me
- Hot Desking
- Missed Call Emails
- Mobile Application (Softphone)
- Multiple Phones Per User
- Multiple Time Zones Supported
- Virtual Extensions
- Voicemail Box Full Emails
- Voicemail to Email
- Web Phone (WebRTC)
...And More!
- Call Quality Monitoring
- Call Quality Reporting
- Detailed Call Reports
- Do Not Disturb (DND)
- HIPAA Compliance
- Lifetime Software Upgrades
- Intercom
- Multisite Support
- Paging
- Phone Number Porting
- QOS scores for each leg
- SIP Trunking
- Unlimited Support
